Your twin handles routine patient questions 24/7 — prep instructions, med reminders, follow-up scheduling, insurance FAQs — in your voice and within strict scope. Never diagnoses. Never replaces you.
Each one handled by your twin — your staff gets clinic time back.
Pain: Your admin spends 6–8 hours/day on 'how do I prep for the test', 'when should I come back', 'what time does the clinic open'. Patient flow and revenue suffer.
Fix: Twin answers these on WhatsApp/SMS/phone/chat 24/7 in your clinic's voice, books follow-ups directly, escalates medical questions.
Pain: You explain prep verbally; the patient forgets 50%; they show up unprepared; you lose time and money on cancelled procedures.
Fix: Twin sends a personalized prep guide the right number of days before, checks in day-of, answers follow-up questions in your voice.
Pain: 20–30% of appointments are lost to no-shows or late cancellations. You lose revenue and a slot that could have gone to a waitlisted patient.
Fix: Twin runs a confirm loop 48h and 24h before, offers rescheduling in real time, fills the slot from the waitlist if needed.
Pain: Results are in; patient waits 3 days for doctor callback; panics and googles; calls admin repeatedly for updates.
Fix: Twin proactively informs: 'results are in, doctor will review and call within N hours' — manages expectations, reduces panic calls.
Pain: Every patient asks 'is this covered', 'what's the copay', 'why was I charged X'. Admin repeats the same answers 20+ times a day.
Fix: Twin knows your pricing matrix and insurance policies, answers these in seconds, flags only real edge cases.
Pain: You give post-op / med-start instructions; adherence is 40–60%; complications drive readmissions and bad reviews.
Fix: Twin sends timed adherence check-ins in your voice, escalates red flags to clinical staff, tracks patient-reported status.
Based on a 2-doctor private practice with 800 visits/month. Scales linearly with size.
| Metric | Without twin | With DiGTwin | Your monthly saving* |
|---|---|---|---|
| Admin hours/day on patient FAQs | 7 h | 1.5 h | −110 h/mo · ≈ $2,750 |
| No-show rate | 22% | 7% | ≈ +96 visits/mo · ≈ $14,400 |
| Cancelled procedures (poor prep) | 12/mo | 2/mo | ≈ +$3,000/mo recovered |
| Anxiety calls (waitlist check-ins) | 40/week | 5/week | staff time + NPS |
| Response coverage outside hours | 0% | 100% | +patient satisfaction |
| Post-visit adherence (meds/care) | 50% | 80% | fewer complications |
| 2-doctor practice — monthly uplift | ≈ $20,150+ | ||
*Based on $30/hr admin + ~$150/visit. DiGTwin plans start under 2% of this.
Past reports, briefs, Slack/email exports, Notion docs — RAG ingests instantly.
5-minute recording — the twin replies by voice and can appear on video if you want.
Two minutes to define tone, off-limits topics and escalation rules.
Correct any reply — the twin learns your judgment call for next time.
The twin never stores PHI in public models. Deployments in regulated jurisdictions run on-prem or in compliant clouds (HIPAA/EU-MDR workflows on roadmap).
No — and it's explicitly policy-locked against it. All clinical decisions route to the physician. The twin handles logistics and education only.
Twin handles general education (evidence-based FAQs), escalates anything that sounds urgent, and routes to the right channel (on-call, ER, appt).
1 day for base setup (pricing, policies, prep templates), 1–2 weeks of feedback to tune tone and edge cases.
WhatsApp, SMS, website chat — out of the box. Calendar (Google/Outlook) — native. EHR — via API or file ingest; top EHRs natively in H2.
Free plan, 1-day setup, no IT needed.
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